Terms of service

Welcome to Shiva Gift Mart. By accessing or using our website, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. Acceptance of Terms

By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian. By placing an order, you agree to these Terms of Service.

2. Products & Pricing

  • We strive to ensure all product descriptions, images, and prices are accurate.
  • Product colors may vary slightly due to screen settings and lighting.
  • Prices are subject to change without prior notice.
  • We reserve the right to modify or discontinue any product at any time.

3. Orders

  • All orders are subject to acceptance and availability.
  • We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, or product unavailability.
  • Customers must provide accurate shipping and contact information.

4. Payment

  • Cash on Delivery (COD) is not available.
  • All orders must be prepaid through the payment methods available on our website.
  • Orders will be processed only after successful payment confirmation.

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary depending on the customer's location and courier services.
  • Shiva Gift Mart is not responsible for delays caused by courier companies, natural disasters, strikes, or other events beyond our control.
  • Customers are responsible for providing the correct delivery address.

6. Return & Refund Policy

  • We do not accept returns or exchanges once a product has been delivered.
  • Refunds are not available for change of mind or incorrect orders placed by customers.
  • If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with your Order ID and clear photos. Genuine claims will be reviewed for a replacement or suitable resolution.

7. Intellectual Property

All website content, including logos, images, product descriptions, graphics, and text, is the property of Shiva Gift Mart and may not be copied, reproduced, or used without written permission.

8. User Conduct

You agree not to:

  • Use the website for any unlawful purpose.
  • Attempt to interfere with the website's functionality or security.
  • Upload or transmit malicious software or harmful content.

9. Limitation of Liability

Shiva Gift Mart shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, except where required by applicable law.

10. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.

11. Changes to These Terms

We reserve the right to update these Terms of Service at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Saharanpur, Uttar Pradesh.

13. Contact Information

Shiva Gift Mart
📍 Raghav Puram, Saharanpur, Uttar Pradesh, India
📞 +91 7678176008